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Always be the first to know about all of our special offers and discounts through our newsletter! Sign up at https://www.yoursurprise.eu/discount-code and receive 20% off your first order.

You can enter your discount code during the payment step in the shopping basket. Enter your code and click the arrow to activate the code, after which the discount will be automatically deducted from your total order amount. One discount code can be used per order.

The period of validity varies per discount code. When we provide a discount code, we also provide the expiry date. Once this date has passed, the code can no longer be used.

First, make sure that you have entered the discount code correctly, including the correct upper and lower case letters. Ensure that you have not accidentally entered an extra space or period. If this is correct, there is a possibility that your order doesn't meet the discount code requirements. It may be below the minimum order value, or a case of the discount not being valid for the gift you have selected. If this is not the case, please contact our customer service team, who are more than happy to help.

If you have forgotten to add your discount code and have not yet completed payment, please contact our customer service team by phone. Have your order number and discount code ready. If payment has been completed, we are unable to add your discount code for you.

The YourSurprise gift voucher can be redeemed by using the following link: https://www.yoursurprise.com/redeem-giftvoucher. You will find your personalised voucher code on the inside of the voucher. This code consists of 14 characters. You can fill in your personal voucher code under ‘Your Gift code’. Then just click on redeem and the amount will be added to the shopping basket. You can now start looking around for a fantastic personalised gift!