Customer feedback

Ordered gift which arrived within a week. Tracking was good and item as expected. Well done I was a bit concerned with some of the negative reviews on tripadvisor but need not have been :)

Eleanor, 09 Feb 2026

Totally happy with the Product

Cheryl, 09 Feb 2026

Just keep up the sane service

Ann, 09 Feb 2026

Can't think of anything that could be improved !
So happy I ordered it, lovely addition to sons birthday surprises, prompt delivery and website so easy to navigate. Thank you ☺️

Lorraine, 09 Feb 2026

Dont think anything needs improving at all. Very efficient and excellent service with great quality too.

Duane, 09 Feb 2026

Good process and happy recipient of gift, thank you

John, 09 Feb 2026

My friend absolutely loved her gift. The product was very well made, very well wrapped and fast delivered, even got a voucher. Will definitely be using again.

Julie, 09 Feb 2026

I dont think theres anything that needs improving

Lauren, 08 Feb 2026

It a lovely idea and great presentation for the table to surprise. I loved being able to add photo to personalise the chocolates

Orla, 08 Feb 2026

The company is very professional and trustworthy, and support is always helpful. I will definitely order again, especially after receiving a gift and a generous discount.
One suggestion: if standard shipping has an address issue, please contact the customer to correct it. My address was updated on the website, and express shipping delivered correctly with a delivery message.
Highly recommended.

Iman, 07 Feb 2026

Cant think of any improvements your service and product was fantastic thank you

Penny, 06 Feb 2026

Not a scratch! That pink outer packaging protects the product inside so well, very nice and sturdy for long distance transits - that's really important so thank you so much for that. This was my first order and I'm very pleased with it. Clean, high quality, fine box with magnetic closing... Adore! By the way, thank you for the code! x

Karlo, 05 Feb 2026

Honestley it was a great service and the product is exactly as i asked. They arrived on the date supplied through Royal Mail and I was more than pleased with what the little boxes looked like.. Thank you

Wendy, 04 Feb 2026

I use Your Surprise regularly for birthday, engagement and Christmas presents. I love the service you provide. Recently I sent an email regarding a champagne flute where the engraving was not clear and you sent me another one without hesitation. I will continue to use your company for gifts. I love the quality of your products.

Anna, 03 Feb 2026

Cant think of any improvements, my transaction was very quick and easy with good communication

Jean, 03 Feb 2026

I'm happy with the whole service

James, 03 Feb 2026