Worldwide delivery

4.8 (based on +15,000 reviews)

Made with care, in no time at all

Worldwide delivery

We craft your gift with care and send it off in a flash – so you can give it at just the right time, when it matters most.

4.8 (based on +15,000 reviews)

Our gifts inspire. Customers rate us 4,8 on Google Reviews (total across all countries we ship to).

Made with care, in no time at all

Create something unique in just a few steps – with her name, your photo or a message that truly touches the heart. No fuss, just all the love for the moment.

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YourSurprise wins a special award at CM.com

YourSurprise wins a special award at CM.com
ZIERIKZEE, Netherlands – We are thrilled to announce that on Thursday, February 5th, YourSurprise was officially honored at the “Human After All” event hosted by CM.com. YourSurprise took home the top prize for its innovative Agentic AI chatbot, Gifty, which has revolutionized the way the company connects with its global customers by providing a better and faster service.

Using technology to provide better services

The AI award recognizes companies that use technology to enhance, rather than replace, the human experience. Gifty was designed to support the YourSurprise team during busy seasonal rushes, ensuring that every customer receives immediate and personalised attention.

Gifty’s impressive capabilities include:

  • Multilingual Support: Gifty can communicate in 72 different languages, making personal gifting accessible to everyone.
  • Proactive Problem Solving: By comparing user photos with gift previews, Gifty can identify potential errors.
  • Real-time Assistance: Gifty can track shipping statuses live and provide instant updates on orders and shopping carts.
  • Team Support: Gifty handles 60% of customer inquiries, allowing the human support team to focus on complex cases that require a personal touch.

A win for the whole team

By integrating Gifty into their customer service strategy, YourSurprise has proven that AI can be used to make digital shopping feel more human, efficient, and reliable. This award is a testament to the hard work of the entire team and their commitment to offering gifts for any celebration in someone’s life.About YourSurprise: YourSurprise is a leading online gift shop specialising in personalised products. From its headquarters in Zierikzee, the company ships unique, custom-made gifts to customers all over the world, staying true to its mission: “Make people feel special”.