Material: high-quality glossy ceramic
Height: 9.5 cm / 3.7"
Diameter: 8.2 cm / 3.2"
Capacity: 325 ml
Personalisation: with photo and/or text
Print: high quality and full colour
Please note: The mug will be completely black when delivered. Your design will only become visible after filling the mug with a hot beverage. The image will always be slightly visible through the magic layer and the mug is not dishwasher-proof or suitable for the microwave!
Give a magic mug with your own design as a gift!
With a selection of different models to choose from, to be personalised with your own unique design! You are sure to have a favourite photo, picture or unique text you would like to have printed on a mug. The image will appear after the mug is filled with a hot drink. This will genuinely surprise someone!
Personalising & orderingWhat is personalising and how does this work on the website?
You can start making your gift by clicking the ‘start personalising’ button. In our gift editor, you can personalise the gift completely in accordance with your wishes: add your own picture and/or text. If you want, you can also opt for a cool design to make your gift truly unique.
Is personalisation included in the price?
The price shown on the website includes the personalisation of your gift. Nice and clear!
How do I know if my picture has the right quality?
In the gift editor, you will receive a notification if the quality of the picture is insufficient.
What formats can I upload?
You upload JPG and PNG files into our editor. Is this too technical or do you have an image of a different format you would like to use? Please contact our customer service. They are happy to help you so you can make the gift you want!
Is my gift wrapped?
Currently, we do not have a gift-wrapping service to wrap your present. We do deliver our gifts in a festive packaging. This means that your gift is ready to be given or that it can be sent to the recipient directly.
Delivery time, delivery options and delivery costsCan I choose a delivery date?
It is not possible to select a specific delivery date.
What is the delivery time and when do I receive my gift?
The expected delivery dates can be found on the product page.
What delivery options can I choose?
This varies per gift/order. You will be shown the available shipping methods in the shopping basket when completing your order.
PaymentHow can I pay my order?
We offer the following payment methods: iDeal, Paypal, credit card and manual bank transfer. In case of manual bank transfer, please note that this takes up to 3 working days to be processed, and will delay the expected delivery dates.
Gift receivedWhat if the gift is not entirely to my liking?
We deeply regret that your gift is not to your liking. Please contact our customer service, they are happy to help you find a suitable solution.
Is the invoice sent along with the order?
No invoice is not sent with your order. You will always receive the invoice in the confirmation email and you can always find it in your MySurprise account. This means you can have the gift delivered directly to the recipient, making it a true surprise!
21,266 votes (39 responses)
Kathleen • 08-01-2023
Emer • 07-07-2021
Love these mugs. Quality is brilliant and the recipients were delighted with them.
Jeremy • 08-06-2021
Very happy with the gift
Tia • 21-04-2021
Mug is great quality and turned out perfect exactly how it’s shown. So happy with it.
Interested in ordering larger numbers of this gift? Please fill in the request form and receive an instant price quote. You can reach out to us directly via email@example.com or during working days by phone between 8:30 to 17:00 (CET).